Design ethos
I enjoy creating simple, elegant yet functional solutions to real customer and business problems.
I have firm belief that being a great communicator is one of the most important skills a designer can have. Articulating ideas clearly to your colleagues, understanding your customer deeply, or influencing an outcome with persuasive story telling, is where I encourage designers to concentrate their efforts.
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As a leader, I have genuine care for my team and operate with transparency and openness. I stand firmly behind their decisions, offering support, honest feedback, and encouragement. Guiding and coaching designers to unlock their full potential is not just a job; it's a source of immense fulfilment. I believe in building teams of highly empathetic individuals, and investing time to build team culture and trust, to get the best outcomes.
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I thrive on challenges, relishing the process of solving problems through a highly collaborative approach. I staunchly believe that the most brilliant solutions emerge from the collective wisdom of diverse partners.
Let's create, innovate, and design a future where collaboration reigns supreme!
Work Experience
Dec 2019 - Jan 2022
Senior Experience Designer, Invoice2go
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Designer for key IA redesign and onboarding projects Supported multiple squads at a time throughout delivery
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Designed high quality final designs and flows in Figma
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Planned and ran workshops with squad and design team
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Collaborated with researchers and content writers Interviewed participants for moderated remote research sessions
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Ran usability studies, card sorts & tree testing.
Apr 2017 - Feb 2019
Experience Designer, Commonwealth Bank
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UX Designer for two major projects: PayID and NetBank Modernisation (Re-platforming the NetBank product to new cloud)
Mar 2016 - Apr 2017
Junior Experience Designer, Commonwealth Bank
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Designed improvement initiatives across online banking, including business critical Credit Cards and Home Loans, to lift NPS and customer satisfaction
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Collaboration with front line teams to understand customer feedback and problems.
Feb 2019 - Dec 2019
Senior Experience Designer, Commonwealth Bank
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Designer for NetBank Modernisation: Redesigning the NetBank homepage, log in, and account pages across the NetBank online banking platform.
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Prepared Axure prototypes for weekly usability testing Collaboration with research on planning and execution of focus groups, and moderated research.
Jan 2022 - Current
Product Design Manager, BILL
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Managed a team of 3 Product Designers (senior & mid)
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Provided weekly 1:1 support (design and goals)
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Collaborated with Product & Eng Managers to plan roadmaps and develop pillar strategy
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Data-driven approach utilising qtly engagement surveys to set OKRs improve team processes and culture
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Developed new initiative for reviewing competitors
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Developed new process for using customer data
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Introduced new 'Payments Huddle' for collaboration and sharing across research, design & content
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Hired two new designers to the team within 3 months Created new artefacts for hiring and onboarding into the design team.