top of page

Design ethos

I enjoy creating simple, elegant yet functional solutions to real customer and business problems.

 

I have firm belief that being a great communicator is one of the most important skills a designer can have. Articulating ideas clearly to your colleagues, understanding your customer deeply, or influencing an outcome with persuasive story telling, is where I encourage designers to concentrate their efforts. 

​

As a leader, I have genuine care for my team and operate with transparency and openness. I stand firmly behind their decisions, offering support, honest feedback, and encouragement. Guiding and coaching designers to unlock their full potential is not just a job; it's a source of immense fulfilment. I believe in building teams of highly empathetic individuals, and investing time to build team culture and trust, to get the best outcomes. 

​

I thrive on challenges, relishing the process of solving problems through a highly collaborative approach. I staunchly believe that the most brilliant solutions emerge from the collective wisdom of diverse partners.

 

Let's create, innovate, and design a future where collaboration reigns supreme!

Work Experience

Dec 2019 - Jan 2022

Senior Experience Designer, Invoice2go

  • Designer for key IA redesign and onboarding projects Supported multiple squads at a time throughout delivery

  • Designed high quality final designs and flows in Figma

  • Planned and ran workshops with squad and design team

  • Collaborated with researchers and content writers Interviewed participants for moderated remote research sessions

  • Ran usability studies, card sorts & tree testing.

Apr 2017 - Feb 2019

Experience Designer, Commonwealth Bank

  • UX Designer for two major projects: PayID and NetBank Modernisation (Re-platforming the NetBank product to new cloud)

Mar 2016 - Apr 2017

Junior Experience Designer, Commonwealth Bank

  • Designed improvement initiatives across online banking, including business critical Credit Cards and Home Loans, to lift NPS and customer satisfaction

  • Collaboration with front line teams to understand customer feedback and problems.

 

Feb 2019 - Dec 2019

Senior Experience Designer, Commonwealth Bank

  • Designer for NetBank Modernisation: Redesigning the NetBank homepage, log in, and account pages across the NetBank online banking platform.

  • Prepared Axure prototypes for weekly usability testing Collaboration with research on planning and execution of focus groups, and moderated research.

Jan 2022 - Current

Product Design Manager, BILL

  • Managed a team of 3 Product Designers (senior & mid)

  • Provided weekly 1:1 support (design and goals)

  • Collaborated with Product & Eng Managers to plan roadmaps and develop pillar strategy

  • Data-driven approach utilising qtly engagement surveys to set OKRs improve team processes and culture

  • Developed new initiative for reviewing competitors

  • Developed new process for using customer data

  • Introduced new 'Payments Huddle' for collaboration and sharing across research, design & content

  • Hired two new designers to the team within 3 months Created new artefacts for hiring and onboarding into the design team.

bottom of page